Testimonials
Mark is very committed to the work he does and makes an effort to be transparent and keep all stakeholders engaged.
Head of Design, Just Eat Takeaway
I have really valued all of your hard work and contributions to the Navigation Project. It has been great to have someone with your knowledge and expertise involved. For example:
You have a really good understanding of the overall project strategy and have always been able to provide useful guidance and advice throughout the whole project in areas such as planning milestones, sprints and research for the project.
Stakeholder communication. When faced with challenging questions, you are always able to clearly communicate your thoughts, and back up any decisions with research and data.
You are able to come up with great ideas, techniques and interesting ways to plan workshops we have run.
Your are always very methodical and thorough in your approach to work, and able to turn work around quickly and to a very high standard.
Overall, you're a very friendly, fun, and professional co-worker. I have really enjoyed working with you more recently and you have always been very dependable and supportive. I was especially pleased to see you promoted recently as it was very much deserved. Keep up the great work Mark!
Thomas Oxlade, Senior Product Designer
Mark is an excellent design lead who is thorough and takes pride in delivering high quality work. We had a short time of working together. Despite facing multiple challenges during this time and having various deliverables on the roadmap, Mark was able to support and continues supporting the Braze product roadmap.
Neha Muchhal, Senior Product Manager
It has been awesome to work with you since I joined Consumer a while back. You're keen on sharing your knowledge and ensuring people can develop their skills with your support. This last year you helped me a lot with my UX skills as well as motivated me to do more research which is fantastic, thanks for that. Your work is very detailed and of amazing quality so I believe if you just continue your great work in 2023 you'll smash it once again. Looking forward to working with you again this year!
Goncalo Silva, Senior Product Designer
You are truly customer-centric and this has really shone through in the past few months post-Project Terry as we've begun thinking about the next phases of Plus and North Star, and how you've been challenging us to keep focussed on what customers are saying within our research and how we adapt our UX and journeys accordingly. It's been great to also see the high-quality nature of your recent workshops/leadership, the holistic and strategic mindsets you embody to when thinking about the key outcomes, and how you have engaged with different stakeholders and functions within them, as well as leveraging all previous historical work too.
Prina Shah, Principle Product Manager
I love how you are always looking to improve the customer experience and challenge the norm, and encourage everyone to do the same. It's definitely how we should work as a team. You're very easy to talk to and I like how anyone can openly share ideas and you consider them, then explain why we should or shouldn't do it. I also admire your use of product and design thinking. You have a wide range of 'design tools' that have proven really helpful in shaping the user experience, I just sometimes wish we had more time to really get into them. I also think you're a great manager. I can see how much you support and motivate them. As a mid-level PM, it's great to see that there are some amazing managers out there :)
Jessica Yrure, Product Manager
I’ve really valued Mark’s hard work and leadership on the dine-in project. With the lead designer in the program team going on paternity leave, it was invaluable to have Mark as a collaborator and a sounding board for different ideas. I found Mark to be very proactive throughout the dine-in project, always ready to take ownership of a particular area and see it over the line in terms of managing some difficult conversations within teams in order to get things implemented. Examples of this would be the post-order experience which required a lot of intensive consultation with the team in order to get all parties aligned. A QR code workshop that Mark ran really was a great example of his expertise in facilitating cross-functional collaboration. I’d also call out Mark’s ability to always stand up for the voice of the customer, reminding us that the decisions we make around advancing the product should be backed up with evidence.
Pete Holley, Lead Product Manager
I’ve really enjoyed working with you on the dine-in project. From the get-go, you demonstrated strong leadership and confidence in the crafting of the consumer side of the feature, ever considerate of the holistic experience and the restaurant partners’ needs, in producing a credible MVP. You conducted and facilitated some excellent workshops, helping to focus cross-pillar teams, (product and tech) in collaborating around our user’s needs - in some ways taking on the role of PM (at times); ensuring project momentum and the goal of meeting the tight deadline, was never in question.
As an experienced designer, you investigate the problem space thoroughly in providing credible data-driven solutions. Equally, you’re comfortable in exploring possibilities way beyond what’s immediately required, as demonstrated by the Dine-in Phase 2 vision work we’ve been focused on.
As a work colleague, you collaborate well, are articulate and transparent with your communications, and are generous with your time, all helping to foster a great working environment, in supporting team goals. It’s been a pleasure working with you Mark and I genuinely hope I get to collaborate further on projects with you in the future.