“Mark is very committed to the work he does and makes an effort to be transparent and keep all stakeholders engaged.”
— Head of Design, Just Eat Takeaway
“I’ve really enjoyed working with you on the Unified Checkout project over the last couple of months. I think you’ve done a brilliant job of making the project feel ‘global’ and drawing on insights from different parts of the business (including setting up the Chattermill dashboard and collaborating with the Customer Closeness team). I also really appreciated your support with the analysis following the diary study and moderated sessions. I also thought you’ve done a great job in communicating more widely with the key stakeholders on the project and making sure our work is visible in the right channels”
— Racheal Main, Lead Researcher
“Mark is an excellent design lead who is thorough and takes pride in delivering high-quality work. We had a short time of working together. Despite facing multiple challenges during this time and having various deliverables on the roadmap, Mark was able to support and continues supporting the Braze product roadmap”
— Neha Muchhal, Senior Product Manager
“You are truly customer-centric and this has shone through in the past few months while working across our Amazon Prime partnership initiative. As we’ve begun thinking about the next phases of Plus and North Star, and how you’ve been challenging us to keep focus on what customers are saying within our research and how we adapt our UX and journeys accordingly. It’s been great to also see the high-quality nature of your recent workshops/leadership, the holistic and strategic mindsets you embody when thinking about the key outcomes and how you have engaged with different stakeholders and functions within them, as well as leveraging all previous historical work too”
— Prina Shah, Principle Product Manager
“I love how you are always looking to improve the customer experience challenge the norm, and encourage everyone to do the same. It’s definitely how we should work as a team. You’re very easy to talk to and I like how anyone can openly share ideas and you consider them, then explain why we should or shouldn’t do it. I also admire your use of product and design thinking. You have a wide range of ‘design tools’ that have proven really helpful in shaping the user experience, I just sometimes wish we had more time to really get into them. I also think you’re a great manager. I can see how much you support and motivate your team. As a mid-level PM, it’s great to see that there are some amazing managers out there :)”